General terms and conditions

1. General Terms and Conditions

1.1. These general terms and conditions apply to both the buyer of the products (henceforth Customer) and the company KRAL OÜ (henceforth kral.ee online store), owner of the online store www.kral.ee, in order to set buying and sales related rules and also to clarify any questions or matters related to the legal obligations for both parties.

1.2. In addition to the General Terms and Conditions, the relations between the sales representative and the Customer are regulated by the legislation in force in the Republic of Estonia.

1.3. Kral OÜ sells handcrafted furniture, meaning that the product shown in the display picture and the product available in stock may vary to some degree. The products display pictures have an illustrating purpose. We are trying to be as precise as possible in describing the products and their features.

1.4. Kral OÜ owns the right to change and supplement these terms and prices for the purpose of developing the website or reinforcing its usage security. The changes and supplements in the prices and terms become effective at the moment of their publishing on the website www.kral.ee.

2. Prices

2.1 All of the prices displayed on the website of the Kral online store include a VAT (value-added tax) of 20% as has been appointed by the Law Acts of the Republic of Estonia.

2.2. All of the prices displayed on the website of the Kral online store are in euros.

2.3. The Customer can pay for the order via cash, a Bank Payment link, a purchase order or a bank card.

2.4. The products available in stock will be delivered at your door for no shipping costs during 2-3 business days within the Republic of Estonia.

3. Shopping Cart and Checkout Options

3.1. The Customer’s Shopping Cart is created after selecting the “Add to Cart” option. This option does not oblige the Customer to purchase these products.

3.2. In order to make a purchase, the Customer selects the “Proceed to Checkout” option. You will be redirected to a page where you can complete your order.

3.3. The Customer selects a preferable delivery option and payment method.

3.4. Afterwords, read the kral.ee online store Sales Conditions and check the box next to the option “I agree to the kral.ee online store Sales Conditions”.

3.5. After selecting the “Complete Purchase” option, an invoice prepared for the Customer will appear on the screen. A copy of this invoice will be sent to the e-mail address which the Customer has provided at the Checkout.

3.6. The Customer checks that all information is correct, including the information regarding the Recipient and the Sender.

3.7. The Purchase-Sale Contract is in effect once Kral OÜ has received the named price amount (a 25% deposit or a 100% purchase order) on their bank account.

3.8 The Customer cannot change an order once the purchase has been completed. In order to make a change, please contact us – Kral OÜ: www.kral.ee , Phone number: (+372) 50 100 15, e-mail: info@kral.ee.

4. Payment Methods

4.1. The Customer selects a preferred payment method on the purchase completing page. We kindly ask you to check whether you have entered correct information before completing the purchase.

4.2. The products in stock can be purchased with the following payment methods:

  • Select either a 25% prepayment or pay 100% of the amount on the purchase order.
  • Select a direct payment via an online bank or purchase order. The invoice will be sent to the Customer’s e-mail address after confirming the purchase. The payment date is 7 days after the invoice has been presented. Your purchase order and deposit contract will be canceled, should you not pay the prepayment.
  • Select whether you would like to receive the order within 2-3 business days or if you wish to have a special arrangement.
  • Before or upon the day of receiving the order, the remaining 75% of the amount is paid. The payment can be made during the delivery via cash or card.

4.3. When purchasing products to order, the payment methods are as follows:

  • Select either a 25% prepayment or pay 100% of the amount on the purchase order.
  • Select a direct payment via an online bank or purchase order. The invoice will be sent to the Customer’s e-mail address after confirming the purchase. The payment date is 7 days after the invoice has been presented. Your purchase order and deposit contract will be canceled, should you not pay the prepayment.
  • Select whether you would like to receive the order within 5-8 weeks or if you wish to have a special arrangement.
  • Before or upon the day of receiving the order, the remaining 75% of the amount is paid. The payment can be made during the delivery via cash or card.

4.4 When making a combined purchase: products in stock + to order:

  • When making a combined purchase, select either a 25% prepayment or pay 100% of the amount on the purchase order.
  • Select a direct payment via an online bank or purchase order. The invoice will be sent to the Customer’s e-mail address after confirming the purchase. The payment date is 7 days after the invoice has been presented. Your purchase order and deposit contract will be canceled, should you not pay the prepayment.
  • Select whether you would like to receive the order within 5-8 weeks or if you wish to have a special arrangement.
  • Before or upon the day of receiving the order, the remaining 75% of the amount is paid. The payment can be made during the delivery via cash or card.

5. Delivering and Receiving the Order

5.1. Products available in stock will be delivered to your door for no shipping costs in 2-3 business days within the Republic of Estonia. The products to order will arrive in our stockroom within 5-8 weeks and the delivery to your door is free within the Republic of Estonia.

5.2. If you have decided to pick up the order yourself or have personally ordered a transport method to pick up your order, the FCA Incoterms clause will be applied. The delivery will be done at the arranged date and time in our stockroom at Sõpruse pst 2, Tartu. We will load the merchandise from our stockroom onto your transport method.

5.3. The customer has the opportunity to change the delivery time upon a special agreement. We agree to stock your purchase in the Kral OÜ stockroom according to the agreement terms. Please contact us for any additional information or when making an agreement via Kral OÜ: www.kral.ee , phone: (+372) 50 100 15 or via e-mail info@kral.ee.

5.4. Our Kral OÜ logistics representative will contact you prior to the delivery to specify the exact time and place of the delivery. Orders sent out on week-ends will be treated on the first business day of the new week.

5.5. The purchase will be handed to the Customer upon accompanying documents. The Customer commits to checking the purchase. When signing delivery-reception document, the Customer confirms that the merchandise has been received undamaged and that there are no complaints regarding the purchase.  The damaged merchandise will be treated or replaced and their transport is free of charge.

5.6. Kral OÜ commits to informing the Customer of any changes regarding the delivery at the earliest opportunity, should such information come from the manufacturer.

6. Return Policy and Canceling Orders

6.1. The Customer has the right to cancel an order after having paid for the products available in stock before they are delivered, by sending an e-mail to info@kral.ee with the invoice number and the Customer’s bank account number.

6.2. When canceling an order from the manufacturer, the Customer pays the product order fee, which makes up 7% of the entire order’s amount.

6.3. After receiving the products, the Customer has 14 days according to the Law of Obligations Act to get acquainted with the purchase. The consumer has the right to return the product upon an effective reason within 14 days after receiving the delivery.  An application to cancel the order and return the product must be written and sent to: sven@kral.ee.

6.4. The Customer covers all return costs. The Customer has the right to choose between a personally selected transport method or the use of our transport service. Our transport service  include the next fees depending on the location: gas, daily price of the van and the cost of labor.

6.5. The returned merchandise must be undamaged. If the returned product has been damaged due the Customer, who has used the product for non-purposeful reasons, rebuilt, incorrectly assembled or incorrectly taken apart the product, which has caused damage due to the fault or carelessness of the Customer, Kral OÜ reserves the right to re-estimate and therefore recalculate the price of the refund due to the decrease of the value of the product.

In case the Customer disagrees with the presented value decrease in the recalculation of the refund, there is a possibility to confirm the decline of the product’s value or identify the responsible related to the situation with the evaluation of an independent expert.

The evaluation costs will be redeemed by the party whose opinion has been proved unjustified.

6.6. The Customer will receive the refund no later than 21 business days starting the moment the seller has received a notice of the termination of the contract.

7. Warranty

7.1. According to the Law of Obligations Act, the Customer has the right to file complaints within 2 years since receiving the merchandise, should there be any contract-related non-conformities found on the product.

7.2. When selling a product to the consumer, it is presumed that non-conformities that are visible within six months since the delivery day were present on the delivery day, unless this assumption contradicts the nature of the product or the defect.

7.3. Kral OÜ is not held responsible for:

  • The damage of the product due to the Customer’s fault;
  • Defects or damage that have been caused by the non-purposeful use of the product;
  • The natural wear and tear of the product as a result of normal product use and aging.

8. Privacy Policy

8.1 Protecting your personal information is important to us. We only collect and use information necessary to complete our Customers’ purchases. All information acquired from the Customer during website visits and purchases will be treated as confidential. Kral OÜ will not publish the acquired information to third parties and the Customer has the right to request their personal information be deleted from the Kral OÜ database. Encrypted sessions with banks ensure the security of the buyer’s personal information and bank details.

9. Respect and Compelling Forces

7.1. Kral OÜ is responsible for the damage caused to the Customer by the infringement of the reported terms by Kral OÜ according to and to the extent of the Law Acts applying in the Republic of Estonia.

7.2. The Customer is responsible for the damage caused to Kral OÜ by the infringement of the reported terms according to and to the extent of the Law Acts applying in the Republic of Estonia.

7.3. None of the parties is held accountable for the other party and its behaviour will not be judged as infringement regarding the delay or non-fulfillment of any duty, should the reason behind the delay or non-fulfillement not be controlled by the designed party (compelling force).

7.4. Kral OÜ does not compensate moral damage to the Customer caused by the changes in delivery time, prices and other conditions related to these terms.

10. Other

9.1 Any disputes between the Customer and Kral OÜ will be resolved via negotiations. The merchant will reply to the Customer’s complaints via e-mail no later than 3 business days. The Customer has the right to turn to the Consumer Protection Board, should the negotiations offer no results.

9.2 Kral OÜ is not responsible for the damage caused to the Customer or delivery delays in case the damage or delay has been influenced by a matter that Kral OÜ could not have influenced, seen or foreseen.

9.2. The questions remaining unresolved in these terms will be discussed according to the Acts of Law applying in the Republic of Estonia.

9.3. The online store will send newsletters and offers to the buyer’s e-mail address, but only when the buyer has submitted their e-mail address and declared their wish to receive these notifications in the online store. The buyer has the possibility to unsubscribe from the newsletters and offers by sending us a related e-mail or by following the instructions presented in the newsletter or offers e-mails.

Kral OÜ

Tähe tn 98-5, 50107, Tartu, Estonia
Registry Code: 14316149
VAT registration Nr: EE102006410

Stockroom:
Sõpruse pst 2, Tartu, Estonia

SWEDBANK AS
Liivalaia 8, 15040 Tallinn
SWIFT code/BIC: HABAEE2X
Reg. number: 10060701
IBAN: EE282200221067515524

E-mail address: info@kral.ee
Business Client Project Manager: sven@kral.ee
Telephone Number: (+372) 50 100 15 – Sven Aria